If you are already registered, please log in. I had contact the scan pan customer service regarding the nonstick surface loss and my concern about the finished health safety . Clicking on that number in your e-mail will automatically bring you to the specific FedEx page where you can track or validate the status of your shipment. All received monies will be refunded as soon as possible. About one year old (two pans), sticking better than gum left on a hot sidewalk. After posting on this site, I got a quick email from the company. Contact SCANPAN; Distributor (Login) Media bank; Product Information. That e-mail will contain a FedEx tracking number. Buy tri-clad stainless and use a little cooking oil instead!". If a defect is deemed to have been caused by a manufacturing fault, the defective cookware will be replaced free of charge with a similar product or one of equal value if the original product is no longer available. If you believe a product to be defective, it may be returned based on the warranty for the specific item. See attached photo Where can I bring this items to complain. ReCaptcha . Expedited shipping does not include processing time. Scanpan.com reserves the right to question, refuse or cancel any order that it believes may be made with malicious intent. exclusive content, latest products and special Founded over 21 years ago, ScanpanCookware.com has built a loyal following of dedicated foodies who swear by the product. Pros: Nonstick, Lifetime defect warranty, Danish product, 10 years warranty . The customer service team will advise you how to return your faulty goods. Please email our Consumer Services at scanpanwarranty@scanpan.com or you may call them toll-free at 1-877-772-5467 SCANPAN reserves the right to determine if the product has been used in a manner that would violate the warranty. Please refer to the shipping and handling chart below for charges. Each confirmation e-mail contains a FedEx tracking number. When I contacted their branch office in Singapore with pictures, it was very frustrated that their Denmark office was trying to argue that it was due to overheated oil and no blame on their product. Scanpan.com does not make any representations or warranties about any website that may be accessed through the scanpan.com website. Review #1505673 is a subjective opinion of poster. All other uses of the content are prohibited unless the permission is granted, in writing, from scanpan.com or any of its affiliated corporate entities. Visit our webshop on www.scanpan.com What happened? SCANPAN® AUSTRALIA DELIVERY INFORMATION . Exact same thing happened to my entire set. I reported that my expensive Scanpan had lost it's non-stick surface about a year after I purchased it. RETURNS. Scanpan.com makes no representations or warranties of any kind, whether express or implied, with respect to this website, its content or information available on or through this website. Shipping surcharges are shown on product pages before you place an item in your shopping cart, and will be added to the total shipping cost of your order. STILL CAN'T FIND WHAT YOU'RE LOOKING FOR? Please use the tracking number and contact FedEx regarding any problems with your shipment. Shipping charges are calculated for each ship-to-address. User's recommendation: Cookware is great for induction tops, but, if Support sucks like it seems now, not worth the upfront cost and headache when needing replacement. I used it on the inside of my Scan Pan skillet but there was no carbonized food to remove. Review #1503626 is a subjective opinion of poster. 10. Users shall be liable for any damages resulting from any infringement of copyrights or proprietary rights, or any other harm resulting from any uploading, downloading or submission. The delivery times provided by SCANPAN® Australia are estimates only. The warranty does not cover stains, fading or internal or external scratches, such as marks from sharp objects or use of electric appliances.